Delivery & Returns

DELIVERY & RETURNS

COVID-19 UPDATE:

We want to ensure all our customers that we are STILL delivering and will continue to do so until told otherwise. However we ask that you bare with us during this time as we are working on a reduced team, meaning there may be a delay in orders arriving to you.

When?

Standard despatch timeframe is 72-96 hours - again, provided that the item is in stock and depending on your delivery service selection. 

Please be aware that we do not despatch orders on weekends or bank holidays and our couriers do not deliver on Sundays or Bank Holidays. Orders received during this timeframe are processed on the next working day.  

Due to the large number of products that we sell we do sometimes find a product to be out of stock which means we will need to reorder from our suppliers. In this instance some orders may take 3-7 working  days to fulfil. In most cases we can obtain further stock within 3 working days, provided the stock is available to us. Should our supplier be unable to resupply us you can cancel your order any time and get full refund in "one click". 

Delivery

3-4 working days after despatch - 9.0 EUR per order to most EU countries. 

Who?

We use UPS,TNT Express and DHL as our main couriers, who are trusted and well-established Worldwide. They are well managed and operate extremely reliably, priding themselves on their customer service.  They operate using local permanent staff rather than agency drivers and take a personal approach to their deliveries.  They also use the latest in tracking technology to ensure you have maximum control over the delivery of your parcel.  

Please remember, Couriers are the link between you and us and we do not own that link, nor can we directly control what happens within it.  If a problem does arise, we will do our very best to address those problems for you where we can and we regularly review the service we are getting from our trusted partners and follow up issues where appropriate. 

How?

Goods may only be signed for by persons over the age of 18.  Our couriers may ask for ID if you appear to be under 18 and may refuse to deliver if suitable ID cannot be provided.

You can choose to have your order delivered to an address other than your billing address, such as your place of work or to a friend or relative. Simply add an alternative shipping address when placing your order.

If you are sending a gift, you can add a gift card to your order at no extra cost, please ensure you tell us in the notes at checkout.  We will not put in any kind of invoice paperwork with gifts, this will come directly to your email.

If no one is available to meet the courier, the courier will leave a card to say they have been. Alternatively, you may authorize the courier to leave the order in a certain place. There is a delivery notes section in the shopping checkout where delivery instructions can be left should you or the parcel recipient be out.

You can check your order’s progress specifically by using the tracking number provided on the 'Order Shipped' email you will receive. Once your order has been dispatched from our warehouse we will send you a Dispatch Email with a tracking link so you can follow its journey.

Damage or Breakages

We take special care to ensure your goods are packed safely and securely, using approved packaging but occasionally and unfortunately, some breakages or damage can occur. 

Any damage to the order that has occurred during transit must be reported to us as soon as possible on receipt of the goods. If there is visible damage on delivery, this must be reported to the courier.

All goods must be examined and we must be notified of any breakages immediately and within two days of delivery at the latest.  We may ask you to send us photos of the damage before further action is taken.